A concierge is a hotel staff member who responds to all kinds of customer requests, such as tourist attraction information and ticket arrangements. For customers, it is a reliable presence that can be consulted about anything, and it is a profession of existence of "the face of the hotel" that influences the impression of the hotel. The concierge's reputation is an important factor in choosing a hotel. Depending on the concierge's response, the memories of the customer's trip can be changed dozens of times better. This job can only be done by people who have the Holstein spirit of "I love to take care of people and I want to make people happy."
